Terms and Conditions
Crisp Home is committed to providing high quality products however if, for any reason, you are not completely satisfied with your purchases a full refund will be provided for any goods returned to us, in their original packaging within 21 days. Shipping expenses, in both directions, are not refundable.
If the goods you receive are faulty, we will replace those goods provided they are returned to us within 21 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
All returns should be sent to
Crisp Home Limited
Shop 3, St Heliers Mall, 33-39 St Heliers Bay Road
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
If you are not comfortable shopping online you can contact us and we will process it over the phone. Our St Helier's store number is 09 575 4681.
All prices quoted are in New Zealand dollars and include GST (15%).
Delivery times and costs
The following delivery costs apply to all orders.
Within New Zealand
FREE DELIVERY via courier on all NZ orders over $150 otherwise ...
Standard delivery fee for Auckland is NZ$5.00 (this covers Albany, Drury, Howick, Airport, Henderson and everywhere within that area).
Standard delivery fee for the North Island is NZ$10.00
Standard delivery fee for the South Island is NZ$12.00
Please allow up to 5 working days for delivery following receipt of payment. Costs are the same for rural deliveries however they may take an additional 2 days for delivery.
Unfortunately our couriers are unable to deliver to Post Office boxes.
If you prefer your order to be delivered to a NZ PO Box there is an additional charge. Please choose 'NZ Post Box' as the freight destination. The cost for this is NZD$20.
Outside New Zealand
Shipping rates (via International courier through NZ Post which provides both tracking and insurance cover) are detailed below. All additional duties and taxes are payable by the purchaser.
Japan / China NZD$95
India / United Arab Emirates / South Africa NZD$175
These shipping destinations can be specified at the checkout.
Please note that these freight costs only apply to orders under 5kgs
(ie. a duvet inner and some bed linen will fall into this category).
Anything over that will incur higher freight costs which will be detailed at checkout.
(eg. 2 x duvet inners will incur 2 x freight charges)
GST (15%) is deducted at checkout on any overseas orders.
For all other orders outside of New Zealand please contact us directly and we will arrange a quote for you.